If you are having problems please log a support ticket at for assistance. One possible work-around is to go back into the Accounts section and in the Domain Proxy settings at the bottom of the page click on Proxy and then enter ':50600' as the Proxy address and then click OK. You may have a router or firewall device which is blocking or interfering with the SIP (VoIP traffic) used to connect to our service.If you can login to NOW then your details must be correct and your account is working To check this login to the NOW interfacewith the phone number and password you entered into X-Lite. Your account is not activated or your password is incorrect.If you are having problems getting connected using X-Lite then the issue may be one of the following: Close the accounts window and X-Lite should be ready to start making and receiving calls.Click OK and then you should see your account created and a green light should appear in the Status column if the phone has registered successfully.Authorization name: your-phone-number (e.g.Display name: your-phone-number (or your actual name if you prefer).your password entered when you signed up) In the Account tab the following items must be configured. This information can be obtained from the MyTelepath Online portal or by contacting MyTelepath Support. To register the phone several settings will need to be configured. Launch the application and click Softphone > Account Settings. Follow the installation instructions and then setup your microphone/speaker device on Startup Download and install X-Lite, eyeBeam or Bria.Download the X-Lite client for your operating system at.Here is how to install the X-Lite client to work with 2talk: You can also upgrade to the Counterpath Bria client for a more feature rich client. If you have any questions about using this softphone please do not hesitate to contact our Support Helpdesk.X-Lite is a FREE softphone which works well with the 2talk service. ![]() Now click on the green phone icon to make the call - as shown below: The number you have entered via the dial pad will appear here as shown below in red:ģ. Simple click on the XLite icon on your desktop and the dial pad will appear.Ģ. The X-Lite softphone will do the click to call for you.Ĭalling on your softphone when you are not in your CRM account or do not have a contact record to use Click2Call feature.ġ. Click on the phone number of the contact you wish to call on their business card.Ĥ. Now call a contact from their record inside your CRM account using the click2call that will connect your softphone.ģ. To find out more about this please read below: You are now ready to use Click2Call so that when you click on a phone number or mobile number inside a contact record your Softphone will be activated and will dial the number. Enter the digits of the Extension number in the Click2Call box and click on Update Settings to save.Ĩ. ![]() Here you will see the Click2Call field as shown below:ħ. Now click on the Settings icon along the menu bar:Ħ. Note the Extension number of your line as this is the number you need to set up on the Click2Call.ĥ. Click on the Configure button next to the VoIP line:Ĥ. Here you will see a summary of your VoIP line(s). Go to Phone section along the menu bar:ģ. You must activate the Click2Call feature inside your CRM account - to do this please follow the instructions below:ġ. This will dial the number and your call will be connected when the person answers. This guide will walk you through configuring the X-Lite softphone to register directly to your SIP.US trunk 1. Just click on the keypad numbers with your mouse and click on the green phone icon to dial a number.
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